You can place an order with us for products or services by submitting our online order form by fax or email, shopping using our electronic shopping cart system, or by telephoning our office during our business hours.
When ordering online, an email confirmation of the order details (excluding your credit card number) will immediately be sent to the email address you have specified on the order form.
Product availability shown on our web site can vary from the actual product availability in our warehouse due to timing delays updating the web site. Please check with us to confirm availability before placing your order if you are in doubt or supply of the product is time-critical to you.
Orders for in-stock products usually dispatch within seven days. This includes the amount of time for us to verify the order, complete invoicing and prepare your items for dispatch from our warehouse. Please note that delays sometimes occur and these are mainly due to circumstances beyond our control.
Your order is expected to arrive within 7 to 14 days from the date of order. If a product is not in stock, or you have ordered quantities exceeding our available stock levels, we will usually advise you by email or phone within 7 days that all or part of your order may be delayed. Where practical to do so, we will ship part of your order and send the remaining items when they become available.
If an ordered product remains unavailable after a reasonable period of time, you have the right under the Australian Consumer Law to cancel your order for the remaining items and request a refund or replacement product of equivalent value if available. In some situations where products are packaged or required to be used together you have a right under Australian Consumer Law to return and replace the packaged items.
For more information about your order’s expected arrival date please refer to the confirmation emails that you receive from us or telephone our office during our business hours.
All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends.
All postage and shipping fees are published on our order forms and are shown on the products in our online shopping cart. Shipping fees are also displayed on the shopping cart basket prior to payment. Postage is normally calculated at a fixed price per item, except where an alternative shipping cost is expressly shown on the SCR Publications order form or online shopping cart. This price is shown on a per-product basis.
Shipping fees are usually an extra cost on all book orders. Print publication subscriptions usually include freight in the subscription price. All pricing shown on SCR Publications order forms and online shopping cart are our normal shipping costs to capital city and metropolitan areas only.
Postage within Australia is usually via Australia Post by mail or eParcel. Some orders that exceed Australia Post size or weight limitations are sent by Startrack Express courier or other courier able to deliver at your location. Parcels delivered by courier due to size or weight restrictions cannot be shipped to PO Boxes.
For deliveries within Australia, you only pay one delivery fee per order, irrespective of the number of separate deliveries if your order is dispatched in more than one shipment. Express shipping is available by prior arrangement and will attract additional shipping charges.
SCR Publications reserves the right to charge additional shipping costs if your location is outside capital cities and metropolitan areas or is located outside Australia. Prior to shipment of your order, you will be advised of any additional shipping charges, and you can cancel your order and obtain a full refund if you do not agree to pay additional charges.
SCR Publications reserves to right to refuse to ship orders to countries with imposed sanctions recognised by the Australian Government Department of Foreign Affairs and Trade, or to locations where shipping effort or import duties are excessive or impractical.
If you require more information about our shipping policy or wish to obtain an estimate of shipping costs, please contact our office by email to firstname.lastname@example.org or by telephone during business hours on (02) 9311 2036 before placing your order.